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PRODUCT FAQs

  1. How does the furniture ship to us?

    • Smaller items will be shipped through UPS ground, and all other orders will be shipped through an LTL carrier. The freight provider will call you to schedule a delivery appointment. For an added cost, we offer White Glove Delivery for larger orders.
  2. What is White Glove Delivery?

    • White Glove Delivery agents will schedule an appointment with you for delivery, and will carry your items up to two flights of stairs to your desired location, removing all shipping waste when completed. Assembly is not included in White Glove Delivery orders.
  3. What do I do if something arrives damaged, or if I find I am missing an item?

    • RST Brands is committed to Customer Satisfaction, and will replace any items that are damaged or missing at no cost. Call our Customer Service team at 877-924-2090, option 2, and provide the agent with your purchase order number for assistance.
  4. Can I return the pieces?

    • If you are not satisfied with our product, direct customers may return items within 30 days of purchase. To receive a refund, you may ship our items back to our warehouse for a full refund. Provide tracking information and your purchase order number to returns@rstrands.com, or contact our Customer Service team at 877-924-2090, option 2. Please note that return shipping costs will not be covered by RST Brands.
  5. What does the warranty cover?

    • A one year manufacturer’s warranty is applied to all products purchased to cover any defects in material or workmanship, as well as damages accrued during shipping. For more information about our warranty, click here. Please note that the warranty does not cover damage caused by neglect, weather, or accidents. You may contact our Customer Service team by email at customerservice@rstrands.com, or by phone at 877-924-2090, option 2, for assistance.
  6. Do you have a discount for designers?

    • RST Brands has set up a Trade Program to work with designers, contractors, and architects to assist in creating an ideal space for your clients. Our sales representative will work with you on special pricing, promotions, and furniture layouts so that you and your client are fully satisfied. For more information about the program, click here, or contact our sales team at 877-203-5972.
  7. Can I leave my furniture outside during a storm?

    • We recommend keeping your cushions covered when they are not in use to keep them as vibrant, and dry, as possible. Close and cover your umbrellas when they are not in use for longevity. Furniture frames should be stored in extreme weather conditions.
  8. Do I have to keep my furniture covered when I’m not using it?

    • All outdoor fabrics are subject to UV rays and weather elements. To keep your cushions as vibrant, dry and long-lasting as possible, we recommend using furniture covers or storing the cushions when they are not being used. It’s best to keep your frames and cushions stored during the winter months.
  9. Can I use multiple coupons when placing an order?

    • No, Coupons may not be combined with any other promotional pricing or discounts unless otherwise noted. Only one coupon may be used per order, and, as such, discounts do not apply to applicable taxes. Promotions and discounts do not apply to purchases made prior to the promotion start date.
  10. Do you have a place where I can look at and test the furniture?

    • RST Brands is solely an online retailer, but we will be happy to send you wicker or fabric samples. Contact 877-203-5972, and our sales representative will be happy to assist you.
      Southern California residents are welcome to visit our Outdoor Furniture Outlet in Mission Viejo. They are located at 24002 Via Fabricante, Bldg 400, Ste 404. You may contact them at 949-215-4499 or 949-633-1082.