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1. Returns Policy -

To receive a refund, you must contact RST by calling (877) 924-2090 and choosing option 2, or email returns@rstbrands.com. You may return new items PURCHASED DIRECTLY FROM rstbrands.com within 30 days of delivery for a refund of the cost of the product. The RST product must be returned in the original packaging, including any parts, accessories, manuals, and documentation and must be in resalable condition to receive the allowable refund.
You will be required to pay the cost of return shipping to Red Star Traders.
Items must arrive at our warehouse within 45 days of the original delivery to you to qualify for a refund.
You must provide proof of purchase for return consideration.
To the extent permitted by law, all sales of RST products are governed by Utah law, without giving effect to its conflict of law provisions.

2. Terms of use - The material contained in this web site has been checked for accuracy; however, all material is provided without any express or implied warranties. Neither Red Star Traders, LLC nor its affiliates assumes responsibility for any errors or omissions in the material. In no event shall Red Star Traders, LLC or its affiliates be liable for any special, indirect or consequential damages resulting from any use or performance of, or content errors or omissions in the material, even if notified in advance of the potential for such damages. All users of the material agree that access to and use of the material is subject to the terms and conditions stated in this legal notice, as well as all applicable laws, and such access and use is at the user's own risk. These terms and conditions are subject to change from time to time without notice by updating or revising this legal notice.

2. Non-confidential communication - All information, ideas, suggestions or other communications you transmit to Red Star Traders, LLC concerning the materials contained in this web site shall be on a non-confidential basis. Red Star Traders, LLC and its affiliates shall be free to reproduce, use, disclose and distribute such communications without limitation or obligation .

3. Copyright Notice - © 2016 Red Star Traders, LLC, 1775 W. 2300 S., Salt Lake City, UT, United States of America. All rights reserved.

4. Copyright Permission Notice - Copyright in the documents and/or the software provided in this web site is owned by or licensed to Red Star Traders, LLC. You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this Copyright Notice and Copyright Permission Notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, re-transmit or otherwise distribute the material to others. You may not modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied.

5. Customer Information - For guaranty, product warranty, delivery, sales tax, and other important customer information, please refer to our Customer Service section.

6. All material is intended for use by and delivery to U.S. residents.

7. Trademark Notice - The following product names are registered trademarks of Red Star Traders, LLC: Zen Collection, Portofino Collection, Cantina Collection, Delano Collection, Resort Collection. All other product names contained in this web site may be trademarks or registered trademarks of their respective owners. Images of people or places in this web site are either the property of or used with permission by Red Star Traders, LLC. The use or misuse of those images except as expressly authorized is prohibited.

8. Coupons may not be combined with any other promotional pricing or discounts unless otherwise noted. Only one coupon may be used per order, and, as such, discounts do not apply to applicable taxes. Promotions and discounts do not apply to purchases made prior to the promotion start date.

9. Red Star Traders, LLC and its affiliates enforce their intellectual property rights to the fullest extent of the law. If you have questions concerning the legal notices stated above, you may contact the Red Star Traders LLC at 1775 W. 2300 S. Salt Lake City, UT 84119, or call (801) 924-2090.

10. Pricing and Errors. At RST Brands and Flow Wall, we value our customers’ experience and strive to ensure the highest degree of accuracy for our product listings. However, from time to time, we do make mistakes. If such mistakes are identified before an order has been fully processed and shipped, we reserve the right to cancel the order. The customer is welcome to reorder once typographical errors or inaccuracies have been corrected, but is under no obligation to do so if the corrections do not meet their needs.


Last Updated on: 11/01/2016