Customer Service

RST Brands® Warranty

RST Brands® is committed to your satisfaction in the material and workmanship of our products. RST warrants that all products will be free from defects in the material or workmanship to the original consumer purchaser for a period of one year from the date of purchase. If a component is determined to be defective, within the terms of the warranty, RST will furnish a replacement component at no cost. This warranty applies under conditions of normal use, but does not apply to defects or damage that result from intentional or accidental damage, weather or weather related conditions, negligence, or unreasonable use.

Sunbrella® Warranty

In our journey towards excellence, we have partnered with Sunbrella® to offer you the highest quality outdoor upholstery that boasts one of the best fabric warranties in the industry. The Sunbrella® warranty applies to pieces upholstered with Sunrella® fabric and protects against Sunbrella® fabric becoming unserviceable due to color or strength loss from normal usage and exposure conditions, including sunlight, mildew, and atmospheric chemicals. To find out more about how to care for your Sunbrella® items, click here. To learn about the Sunbrella® fabric warranty, click here.

Please immediately report any damage or defect to RST by emailing to customerservice@rstbrands.com. Have your receipt, order number, and any helpful photos handy for our team of customer service professionals that will be eager to assist you. For more details about our warranty, click here.

SHIPPING

Smaller items will be shipped through UPS ground, and all other orders will be shipped through an LTL carrier. The freight provider will call you to schedule a delivery appointment. For an added cost, we offer White Glove Delivery for larger orders. White Glove Delivery drivers will take your items to your desired location and remove all shipping waste. Assembly is not included in White Glove Delivery.

RETURNS & EXCHANGES

To coordinate a return or exchange please email returns@rstbrands.com. You may return new items purchased directly from rstbrands.com within 30 days of delivery for a refund of the cost of the product. With the exception of wrong items received, damaged, or defective shipments you will be required to pay the cost of the shipping including the cost to ship the product out to you and the cost to return the product back to the warehouse. The product must be returned in the original packaging, including any parts, accessories, manuals, and documentation, and must be in resalable condition to receive a refund. Items must arrive at our warehouse within 45 days of the original delivery date for you to qualify for a refund. You can expect to receive your refund to be credited to your bank account within four weeks of the receipt of the product at our warehouse. To discuss delivery issues or request a return please email returns@rstbrands.com. During our peak season April - July, customer service may take 3-5 days to be able to work through any requests. **Exlcusions apply including liquidation/clearance items, Mitchell Gold + Bob Williams products, along with any other item noting this exclusion on the product page.