Customer Service

WARRANTY

RST Brands™ is committed to your satisfaction in the material and workmanship of our products. RST warrants that all products will be free from defects in the material or workmanship to the original consumer purchaser for a period of one year from the date of purchase. If a component is determined to be defective, within the terms of the warranty, RST will furnish a replacement component at no cost. This warranty applies under conditions of normal use, but does not apply to defects or damage that result from intentional or accidental damage, weather or weather related conditions, negligence, or unreasonable use. Immediately report any defect to RST by calling (877) 924-2090, or send an email to customerservice@rstbrands.com. You must include proof of purchase for warranty consideration.

SHIPPING

Smaller items will be shipped through UPS ground, and all other orders will be shipped through an LTL carrier. The freight provider will call you to schedule a delivery appointment. For an added cost, we offer White Glove Delivery for larger orders. White Glove Delivery drivers will take your items to your desired location and remove all shipping waste. Assembly is not included in White Glove Delivery.

RETURNS & EXCHANGES

To receive a refund, you must contact RST by calling (877)924-2090, or email returns@rstbrands.com. You may return new items purchased directly from rstbrands.com within 30 days of delivery for a refund of the cost of the product. You will be required to pay the cost of the return shipping to our warehouse. The product must be returned in the original packaging, including any parts, accessories, manuals, and documentation, and must be in resalable condition to receive a refund. Items must arrive at our warehouse within 45 days of the original delivery date for you to qualify for a refund. You can expect to receive your refund to be credited to your bank account within four weeks of the receipt of the product at our warehouse.