- CONTACT US
M-F 8AM - 5PM MT - Customer Service
877-924-2090 - Sales
877-203-5972
Have a question or comment for us after-hours? Please use the form below and a member of our team will respond within 1 business day.
RST Brands is a division of Red Star Traders, LLC - a direct import company focused on product development, overseas manufacturing and domestic distribution services.
Learn MoreWARRANTY
RST Brands™ is committed to your satisfaction in the material and workmanship of our products. RST warrants that all products will be free from defects in the material or workmanship to the original consumer purchaser for a period of one year from the date of purchase. If a component is determined to be defective, within the terms of the warranty, RST will furnish a replacement component at no cost. This warranty applies under conditions of normal use, but does not apply to defects or damage that result from intentional or accidental damage, weather or weather related conditions, negligence, or unreasonable use. Immediately report any defect to RST by calling (877) 924-2090 option 2, or send an email to customerservice@rstbrands.com. You must include proof of purchase for warranty consideration.
SHIPPING
Smaller items will be shipped through UPS ground, and all other orders will be shipped through an LTL carrier. The freight provider will call you to schedule a delivery appointment. For an added cost, we offer White Glove Delivery for larger orders. White Glove Delivery drivers will take your items to your desired location and remove all shipping waste. Assembly is not included in White Glove Delivery.
RETURNS & EXCHANGES
To receive a refund, you must contact RST by calling (877)924-2090 option 2, or email returns@rstbrands.com. You may return new items purchased directly from rstbrands.com within 30 days of delivery for a refund of the cost of the product. You will be required to pay the cost of the return shipping to our warehouse. The product must be returned in the original packaging, including any parts, accessories, manuals, and documentation, and must be in resalable condition to receive a refund. Items must arrive at our warehouse within 45 days of the original delivery date for you to qualify for a refund. You can expect to receive your refund to be credited to your bank account within four weeks of the receipt of the product at our warehouse.
Product FAQs
While each furniture collection is uniquely designed, we strive to include the highest quality materials in all of our products. All of our wicker-wrapped furniture is constructed from PE rattan, woven around a powder-coated aluminum frame. Cushions are wrapped with a polyfil fiber, and covers range from being wrapped in Sunbrella®, Sunsharp, or Olefin fabric, which are all designed to be UV and weather resistant. You can find all materials listed under the “Dimensions and Details” on the product you are interested in.
Most of our furniture comes fully assembled; however, the tables do require some minor assembly. For our Cannes, Deco, and Astoria collections, slip-cover assembly is required.
Orders are normally processed 1-2 business days from the time of order for all in-stock items. Please allow 7-10 business days for delivery within the United States.
Yes. Our freight provider will contact you by phone to schedule a morning or afternoon appointment on a date that is convenient for you. Smaller items deliver via UPS Ground with no signature required.
Yes, we can hold orders for up to 30 days from time of order. Please contact us if your needs exceed 30 days.
No, we cannot combine coupon codes. Please use the best discount available at time of order.
Yes! We work with interior designers, home builders, and architects all over the United States. Please contact us via sales@rstbrands.com for more information.
