Frequently Asked Questions
While each furniture collection is uniquely designed, we strive to include the highest quality materials in all of our products. All of our wicker-wrapped furniture is constructed from PE rattan, woven around a powder-coated aluminum frame. Cushions are wrapped with a polyfil fiber, and covers range from being wrapped in Sunbrella®, Sunsharp, or Olefin fabric, which are all designed to be UV and weather resistant. You can find all materials listed under the “Dimensions and Details” on the product you are interested in.
Most of our furniture comes fully assembled; however, the tables do require some minor assembly. For our Cannes, Deco, and Astoria collections, slip-cover assembly is required.
Orders are normally processed 1-2 business days from the time of order for all in-stock items. Please allow 7-10 business days for delivery within the United States.
Yes. Our freight provider will contact you by phone to schedule a morning or afternoon appointment on a date that is convenient for you. Smaller items deliver via UPS Ground with no signature required.
Yes, we can hold orders for up to 30 days from time of order. Please contact us if your needs exceed 30 days.
No, we cannot combine coupon codes. Please use the best discount available at time of order.
Yes! We work with interior designers, home builders, and architects all over the United States. Please contact us via email@example.com for more information.
Yes, we do have a sample program for our customers. We have fabric and wicker samples available for most of our collections. You can apply for a swatch sample from the link posted below. Or give us a call at 877-203-5972.
Unfortunately, RST is online only at this time. We have given some of the Portofino and Vistano collections to select Costco's across the U.S in 2017 for their displays. Contact your local Costco to see if they still have this available.We will be opening a showroom at our new campus in Salt Lake City later this year.
Yes, we can ship to Hawaii via Aloha Freight. If you have another shipping company that you would like to use we can accommodate that as well. To place an order shipping to Hawaii please contact our sales team at 877-203-5972.
Yes, if you are near the Orange County area you can set up a time to pick your furniture up directly from our warehouse.
To schedule this will call you can reach our sales team directly at 877-203-5972.
To receive a refund, you must contact RST by calling (877)924-2090 option 2, or firstname.lastname@example.org. You may return new items purchased directly fromrstbrands.comwithin 30 days of delivery for a refund of the cost of the product. You will be required to pay the cost of the return shipping to our warehouse. The product must be returned in the original packaging, including any parts, accessories, manuals, and documentation, and must be in resalable condition to receive a refund. Items must arrive at our warehouse within 45 days of the original delivery date for you to qualify for a refund. You can expect to receive your refund to be credited to your bank account within four weeks of the receiptof the product at our warehouse.
RST Brands™ is committed to your satisfaction in the material and workmanship of our products. RST warrants that all products will be free from defects in the material or workmanship to the original consumer purchaser for a period of one year from the date of purchase. If a component is determined to be defective, within the terms of the warranty, RST will furnish a replacement component at no cost. This warranty applies under conditions of normal use, but does not apply to defects or damage that result from intentional or accidental damage, weather or weather related conditions, negligence, or unreasonable use. Immediately report any defect to RST by calling (877) 924-2090 option 2, or send an email email@example.com. You must include proof of purchase for warranty consideration.
All orders take 1 -2 business days to process. Once the order has been processed from our warehouse, your order is scanned on a truck. Your tracking number will automatically be created and sent directly to the email provided when the order is fulfilled.